When choosing a team to assist the needs of your higher education institution, the key difference will always be expertise. You need people with wide-ranging technical knowledge of processes and requirements, a team that can customize and personalize their services to grow with you, and the raw experience individual employees gain by working in this industry over many years.
FAME is one of the few software and services companies with over 40 years of serving post-secondary institutions. At our core, our software streamlines processes at schools. Our software allows schools to automate their financial aid office while ensuring and maintaining compliance, while our Student Information System (SIS) and add-ons help in recruiting, admissions, document management, career placement, and beyond. As a consulting service, we bring the knowledge and expertise needed for process analysis, federal program reviews, and more.
We’re not just a software company. FAME started as a family company built on the idea of growing with clients and their needs. And 40+ years later, we still believe just that.
On the experience side of things, it is critically important to us that we are consistently improving for clients. Leading this charge, VP of Operations Tommy Musson has spent 28+ years in customer and product service operations, overseeing Financial Aid Processing, Client Solutions, and Fiscal Services.
When you choose FAME as a partner, you can be sure that we’re just as passionate about finding and improving higher education solutions as you are. VP of Growth Ricky Alfaro has 17+ years in management and process improvement, he is always looking at ways to make FAME products better. He also has 13+ years of experience working with higher education solutions such as SIS and financial aid. Those decades of experience give him the unique perspective to help solve problems career schools have.
Experts in Processes and Regulations
Director of Consulting Services Kris Fuss-Gonzalez (30+ years with FAME) oversees program reviews and certification visits along with Federal regulation compliance with Title IV. Like many of the team who have been with FAME for this long, you can expect a full familiarity with the industry.
Do you need training programs or information on new compliance regulations? Our Consulting Team each has over 20 years of experience. They can help you with a myriad of topics, such as program reviews, site visits, financial aid training, and more.
Customizable and Personal Service
FAME believes in client communication and connection, including employees who personally know the needs of schools from the inside. VP of Sales & Market Development Julia Brown (30+ years with FAME) has worked in sales, marketing, and general management and is a former Executive Director of a career school.
Working with us, your institution will become like family for our team, including assistance in joining us and learning our software. Director of Financial Aid Services Nancy McCallum (30+ years with FAME) meets with clients converting to FAME services and oversees processing, quality control, and administration of financial aid records.
From their first day on the job, our employees are trained to give the best experience to clients. Our Director of Support, Training, and Implementations, Randi Alfaro, has been a driving force behind our team’s development for more than 12 years. She began with FAME as a Customer Service Representative but worked her way up through the years as a Supervisor, Manager, and now a Director. As an advocate for training and implementation, Randi supports our overall efforts to continually improve, year over year.
Teams Built On Experience
FAME is led by tenured or nationally recognized experts in their field. Our Director of Compliance Sally Samuels (40+ years in financial aid) speaks at conferences, teaches financial aid, provides program reviews and certification visits, and is a highly published and recognized expert on the topics of Federal funding, compliance, and statutes.
We value our connection with clients and strive to make their lives easier. General Manager Ryan Beaver has been with Constellation Software for more than 15 years, working across different business units in which he has built processes and teams to help clients succeed. He brings this mindset to FAME, where he shares a common goal with the team: to create software to help schools, so they can focus on the most important aspect – their students.
Want To Learn More?
FAME can lower costs, prevent errors, and make your school more efficient. We provide tools to efficiently manage your school, from admissions to graduation and placement. Our modular software is a fit for institutions of any type and is designed to grow with you.
With over a billion in processed funds every year, we have helped thousands of campuses across the world including community colleges, religiously affiliated schools, and vocational schools teaching allied health, automotive maintenance, cosmetology, trucking, nursing, culinary arts, welding, dental careers, and more. Reach out soon for a demo or more information!